Satisfaction Guaranteed

Return Policy

Satisfaction GuaranteedOutdoor Furniture Now is committed to providing the highest quality of products and service. If you are not satisfied with your purchase, you may return or exchange the item within 30 days of receipt as long as the item is returned in new, unused and resalable condition inside its original packaging. Some products have shipping included in the product price, including "free" shipping items, and for those items, our actual round trip shipping costs will be deducted from your return refund. These costs would be deducted from any credit or refund if you want to return that item.


Damages Incurred During Shipment

In the instant your package has been damaged during the shipping process, these items are replaceable and excluded to the above policy. It is most important that you inspect the package at the time of delivery. Upon delivery ask the driver for the delivery receipt. Count and inspect all of the items being shipped. If a package appears only slightly damaged, write "Package Damaged" on the delivery receipt when you sign for delivery. If the package appears significantly damaged, you may refuse delivery. Once we receive back that damaged package, we will send a new one. Please notify us if you have any delivery problems.


News Release

Outdoor Furniture Now Earns Better Business Bureau Accreditation

Chicago, IL – November 23, 2010 – Becoming an Accredited Business with the Better Business Bureau is an honor not accorded to all businesses; because not all businesses meet eligibility standards. Outdoor Furniture Now is pleased to announce today that it has met all BBB standards and is now an Accredited Business.

“Accreditation in the BBB is by invitation only” says Steve J. Bernas, president & CEO of the Better Business Bureau serving Chicago and Northern Illinois. “And only those businesses that meet our high standards, and pass the review process are approved by our Board of Directors.”

As with all businesses that are Accredited by the BBB, Outdoor Furniture Now has committed to the BBB Code of Business Practices. The Code is a comprehensive set of policies, procedures and best practices on how businesses treat consumers. These standards call for building trust, embodying integrity, advertising honestly and being truthful. Bernas adds “To maintain their Accreditation a business must be transparent, honor their promises, be responsive to their customers, and safeguard their privacy.”

Outdoor Furniture Now is proud to be a BBB Accredited Business. In today’s world it is imperative that our customers know how seriously we take our commitment to excellence and good customer service. Our achieving BBB Accreditation exemplifies that goal. Outdoor Furniture Now has been offering consumers the best in outdoor patio furniture. Their desire is to stay focused on what they do best; provide outstanding products and unsurpassed customer service.

About the Better Business Bureau: As a private, non-profit organization, the purpose of the Better Business Bureau is to promote an ethical marketplace. BBBs help resolve buyer/seller complaints by means of conciliation, mediation and arbitration. BBBs also review advertising claims, online business practices and charitable organizations. BBBs develop and issue reports on business and nonprofit organizations and encourage people to check out a company or charity before making a purchase or donation.